When is a claim not a claim?
As an independent insurance broker I watched the BBC Watchdog lead article “Thinking of making an insurance claim” on the 6th October edition with great interest.
I was struck by the problems that most policyholders face in deciding what to disclose by way of a “claim”. Insurers as a general rule will ask the following question at quotation stage:
Have you sustained any loss or had any claim made against you whether insured or otherwise
The key point in the question is “whether insured or otherwise”. The general public’s perception is that an insurance claim only needs to be disclosed if payment has been made, however some examples featured on the Watchdog programme thinking of making an insurance claim? Included a simple question of “Am I covered for this situation occurring”.
As a result of this enquiry the direct insurers were recording this as a claim on the Claims and Underwriting exchange or CUE, however policyholders were treating this as an enquiry rather than a formal request to making an insurance claim.
As an Independent Insurance Broker we have the technical knowledge to overcome this potential pitfall. Imagine having a “friend in insurance” that you could ring ahead of contacting your insurers when making an insurance claim who could:
- Confirm you have cover in force for the claim
- Help present the claim in the best possible way to speed up the settlement process
- Provide technical support should it be needed
- Deal with the insurers on your behalf
This is exactly what we do as an independent insurance broker; we provide the expertise to avoid potential pitfalls occurring, like the ones featured on BBC Watchdog’s Thinking of making an insurance claim.
The benefits of an independent insurance broker cannot be underestimated when making an insurance claim, for a comparison on your existing insurance cover and costs call us immediately on 01489 579808 or contact us via our webform.